Agent Assist

The Agent Assist Conversations feature is designed to keep track of all interactions between users and agents, ensuring that every conversation is logged and easily accessible.

The left panel displays a list of sessions between users and agents.

The right panel displays the complete chat history for the selected conversation. The chat history will display three distinct messages for clarity: Bot, Agent, and Behalf of User.

• Bot: The first message is typically from the bot, providing a contextual overview and suggesting responses or questions for the agent to consider.
• Agent: Agents can either utilize the suggestions provided by the bot or formulate their own responses.
• Behalf of User: The responses provided by the user throughout the conversation.