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Introduction

Getting started

Signing up

Email-verification

Sign-in with credentials

Troubleshooting Problems

Whitelisting Floatbot in Gmail

Whitelisting-Floatbot-in-Microsoft

What Can Floatbot Do?

Bot Interface

AI Studio

Workflow

Setup AI

Variable

Analyze

Configure

Help

Account Dashboard

Profile

Security

User Management

User Management - With a brief Example

Deleting or Modifying Users

Account Overview

Workflow Manager

What is AI Studio?

Welcome Message

Default Message

Add group and Copy group

Add Flow and Copy Flow

Text

Quick reply

Attributes

Skip item

Trigger Agent M

Advance

Voice Settings

Image

Gallery

User Input

Standard Validations

Skip item

AI Execution Pipeline

Spell Correction

Enable Masking

Advance

Voice Settings

JSON API

Variable

Login

Different from inline URL Display

If Else

Acceptable Operators

To Specify Condition

Pause

Location

Flow Point

Change ASR

Call Action

Snippet

Agent

Goal

LLM Prompt

Setup AI

AI Execution Pipeline

Intents

Adding Intents

Adding Variations to Intents

Mapping the intents to Workflow or Text Inputs

How to use - User Input Block

Using Intent Library

Deleting the Intents and Variations

Using AI Confidence

Build

Entities

Intent Group

Agent Flow Trigger

How to test AI rules?

Cognitive Search

Uploading Document

Configuring the Settings

Reindexing the knowledge base

LLM Prompt

Creating LLM Prompt

Types of Prompts

Creating post processing snippets for LLM

Using LLM prompt in workflow

Agent M

Understanding Master Agent

Creating Sub Agents

Creating Tools

Different Uses of Tools

Variable

User Specific Variables

System Specific Variables

Session Specific Variables

Snippet

Activity

User queries

User Sessions

Agent Assist

API Logs

Audit Trial

Configure

Configure LLM Key

Enable Multilingual Support

Enabling Multilingual Support

Working with Workflow for Multilingual AI Agent’s

Working with Intents for Multilingual AI Agent’s

Voice AI Settings

Connect Phone Numbers

STT and TTS Settings

Call Disposition Flow

Default Replies

Chat AI Settings

General Settings

Greeting Pop-up

Widget

Map Settings

Configure Live Chat Agent Fallback

Enabling Live chat support on your Chat AI Agent

Understanding the concept of Co-Browsing

Understanding the Switch to Agent flow’s

I/O Operations

Creating Goals

Build

Creating AI Agents

Uploading Audio files

Omni-channel Integrations

Integrating with Voice Channels

Installing Twilio and Assigning Numbers to AI Agent

Enabling Numbers for Inbound/Outbound Calls

Uninstalling Twilio and adding New Account

Integrating AI Agent for SMS/TEXT

Integrate with your Website

Integrate with Android app

Integrate with iOS app

Facebook Messenger

Connect Facebook pages to Floatbot

Connecting AI Agent with Facebook page

Editing AI Agent with Facebook page

WhatsApp Integration

Telegram Integration

Viber Integration

Slack Integration

Genesys-Integration

Genesys Live Chat

Voicebot

RingCentral Integration

Integration's

Floatbot NEO

Speech to Text API

Authentication

Sample Request and Response

API References

Supported Languages

Supported Models

Floatbot AI Agent Assist

Establishing Connection

Client Messages

Server Messages

SDKs

Launch

Adding Agents for Live Chat Fallback

Agent Dashboard

Homepage

Updating details for connected users

Department fallback scenarios

Initiating Co-Browsing Session

Contact List

Campaign Manager

Creating a Voice Campaign

Creating a SMS Campaign

Creating a WhatsApp Campaign

Analyze

General Analytics

Overview

AI Analytics

Stages

Creating Stages within the Workflow

Voice Bot Analytics

Call Analytics

Inbound Analytics

Outbound Analytics

Agent Analytics

Co-browsing Analytics

Agent Analytics

WhatsApp Integration

For Google Assistant and WhatsApp integration contact us on [email protected]

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