We already know how to create Intents, how to mark Entity and how to use them in workflow.
Let us assume an example:
You have created 100 Intents out of which 90 Intents are FAQ questions. These are the questions which need to be answered anytime within the Bot. In this case, we will have to map all these 90 Intents to all the user inputs we have configured within our workflow.
This requires a lot of effort. So, to reduce the efforts, the Intent group will be useful. You can group all the intents under a single group and add that group to the user input.
Please refer to the video below to know more.
As you can see in the above video that, all intents were not added to the group. Only those intents were added which needs to be answered anytime in the flow.
For intents like accepting, rejecting all these needs to be added specific to the user input.
