Jan 19, 2018
You can skip the item with two options:
Skip with no confirmation will not confirm on item skip during the chat.
Skip with confirmation will ask for confirmation of item skip during the chat.
By Default it is Skip with no confirmation.
In the flow of chatbot, if the name of user is required multiple times then it can be skipped after taking user input once.
Here is the Ticket Booking Chatbot of Kenya Railways. Skip item with confirmation is being added for the user input of name attribute.
This will enable the user to input its name once, and for next occurrences the name will be confirmed. If you revisit the chatbot after few days from the same browser then too the item will be skipped.
Below Screenshot shows the chatbot interaction for the first time
Once the name has been entered, then it will confirm every time when the flow will invoke or till the value is present in the attribute.
Below screenshot shows the chatbot interaction for the second time
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