Launching Floatbot’s Cognitive Search V3 for Faster, Smarter, Enterprise-Ready Search

Enterprise teams often know the answer exists somewhere - buried in PDFs, knowledgebase, past cases, word, graphs, documents and website content. The problem? Finding that answer takes too long. This also applies to your customers when they need quick answers. They have to wait for an agent to come through with the answer. Needless to say, finding the right info at the right time becomes a hassle.

Floatbot’s Cognitive Search V3 solves this. It helps your AI Agents, chatbots, voicebots and employees retrieve contextually accurate answers in real time from all your data sources...or knowledgebases.

With Cognitive Search V3, you reduce time-to-resolution, improve support experiences, cut operational costs, increase human agent productivity & get more value from the knowledge you already own.

What’s new in Cognitive Search V3?

Cognitive Search V3 is all about making your enterprise search smarter, faster & easier to set up. With this new version, we’ve introduced powerful upgrades that change how your teams find and use information whether it’s for customer support, internal help or employee tools.

At the center of V3 is an upgraded RAG (Retrieval-Augmented Generation) engine. That means your customers and internal teams alike get faster & more accurate answers... even when the data is spread across different formats or tools. Whether your CSR is looking for a policy document or a customer looking for a product detail, V3 gives them clear, helpful responses not just keyword matches.

Here’s what’s new in Cognitive Search V3:

More accurate answers

V3’s new engine finds & returns the right information more accurately... even from unstructured sources like PDFs or chat logs.

Smarter ranking

It uses hierarchical search with re-ranking where multiple searches are performed in stages before generating the final context. 

Easy to set up

No-code setup makes it simple for your team to connect data sources and go live fast with out heavy development needed.

These improvements make Cognitive Search V3 perfect for Real-time Agent Assist, Chat AI & Voice AI Agents and self-service portals for customers.

What sets Cognitive Search V3 apart?

Want to know what actually makes Cognitive Search V3 different? It’s not just faster... it’s built to understand your data better, learn from how people use it and deliver answers that feel less like data and more like ‘insights’.

Multi-Source Indexing

No more siloed data. V3 can index content from all your sources like PDFs, websites, SharePoint, CRMs & more. That means your users get answers from the full knowledge base, no matter where it lives.

Enterprise-Grade Security

Security isn’t optional and V3 is built with that in mind. With role-based access, SSO, encryption, audit trails & compliance-ready controls, you can trust that your data stays protected and only reaches the right users.

Real-Time Response & Continuous Indexing

Answers are returned in real time with no lag. And as your knowledgebase changes, V3 keeps up. Continuous indexing ensures your search is always working with the latest data without needing manual updates.

How different industries benefit from Cognitive Search V3

Cognitive Search V3 is built to be flexible and works across a wide range of industries. Let’s take a quick look at how it helps in different business areas!

Insurance

You can quickly search policy documents, claim history and underwriting rules from one place. Your agents don’t have to waste time looking through scattered files... which helps them to be more productive.

Banking

Find regulatory documents, internal SOPs & compliance data with just a few clicks. Everything your teams need is easy to access when they need it. This keeps your operations smooth & compliant.

Healthcare

You can securely access clinical protocols, treatment guidelines and patient data in real time. Teams get the right medical information fast, without jumping between systems. It also keeps everything in line with your privacy rules.

Collections

You can instantly pull up client terms, communication logs & payment history during a call or follow-up. Allowing agents to get the full picture without delays. It leads to quicker decisions and better outcomes.

How Cognitive Search V3 powers Floatbot Copilot

Floatbot.AI’s Copilot becomes even more powerful with Cognitive Search V3 working behind the scenes. Are your agents handling a live chat, phone call or replying to emails? Copilot delivers the right information in real time without them needing to stop and search manually.

The search is smart enough to understand the context of the conversation and surfaces the most relevant info right when it’s needed. That means fewer escalations and more confident agents who don’t have to dig through systems to find the right answer. With Cognitive Search V3, your agents stay focused on helping while Copilot handles the lookup.

Floatbot.AI

RAG Cognitive Search V3 is built for real world enterprise needs - blazing fast, secure and context-aware. Whether it’s for internal teams or customer self-service, it delivers instant, accurate answers from across your knowledge stack. Our clients have seen:

• 25% reduction in average handling time
• 80% automation of customer support.

Schedule a demo today to see it in action.