We have seen remarkable advancement in the Generative AI and Large Language Models field. Researchers continuously explore new approaches for LLMs to enhance the quality of AI responses.
One such approach is Retrieval Augmented Generation (RAG), which is gaining popularity nowadays.
What is retrieval augmented generation?
Introduced by Facebook Researchers in 2020, RAG is an AI framework or rather an approach that enables information retrieval for Generative AI models. This grounds Large Language Models (LLMs) and helps improve accuracy.
RAG allows LLMs access to information beyond training data. As the name suggests, RAG refers to retrieval and content generation. Retrieval works on the accurate information sources provided to the model, and the algorithm searches for the relevant information for a user query. While in the Generative phase, LLM generates from its training data to augment an engaging answer depending on the user prompt.
Benefits of Retrieval Augmented Generation
With RAG, the LLM is grounded with factual and accurate information from knowledge sources. This helps LLMs with improved accuracy and up-to-date information.
Retrieved information remains contextual and relevant to the user conversation, improving user experience through conversational bots.
Scalable: Since RAG models access external data sources, the model is easily scalable and can handle vast amounts of information, which is especially helpful for applications that require extensive data.
Adaptive: RAG models can be fine-tuned for application-specific use cases, making the model more adaptive to a wide range of data and use cases.
Customizable knowledge sources
RAG models can be customized and fine-tuned on specific knowledge bases, allowing them to specialize in certain domains or topics.
RAG can be fine-tuned for handling complex and ambiguous user queries since user queries are not always straightforward. Queries can be worded, complex, or out of context that an LLM model does not have an answer for or cannot parse the query. This increases the chance for a model to hallucinate or make up things.
For instance, when an employee asks any query related to the company’s policies, then a model might not give the correct response as the company’s policies are complex and might vary depending on the type of policy and if it applies to all employees or specific genders. When the LLM fails to find a correct answer, it should respond, “I do not have an answer for your query,” or ask a few more questions to get a correct answer.
With enough fine-tuning, an LLM model can be trained to pause and say when it does not respond to any query. However, it may need to learn from hundreds of questions that can and cannot be answered; then, the model can identify an unanswerable question.
Taking RAG is considered one of the best-known approaches to ground LLMs on the latest and verified information and lower the cost of constantly retraining and updating.
Shortcomings of RAG
With multiple advantages, RAG is also imperfect in certain aspects, or it can be called challenges one can overcome while using it.
Since RAG works on retrieval and generation components, integrating both can be complex. During query execution, multiple components such as user prompt, database, and generative model are involved. Hence, the development and deployment of such components increase complexity. This not only requires additional engineering effort but also computational resources.
The RAG model heavily depends on the knowledge sources it uses. If the knowledge base contains outdated or biased information, it leads to biased and inaccurate responses.
Information retrieval from external sources during inference introduces latency, an issue for real-time applications.
RAG’s potential with Floatbot.AI
We have leveraged the potential of RAG with the Floatbot cognitive search module that helps leverage a business’s multiple data sources and make it conversational and accessible through AI applications.
Utilizing RAG’s adaptability, Floatbot cognitive search enables users to get a conversational response within a few seconds. Floatbot’s no-code/low-code platform lets users add and train the data sources to their bot on their own.
Retrieval-Augmented Generation (RAG) is a promising approach to making the LLMs grounded and more functional for real-life applications. While RAG’s potential is undeniable, it is essential to consider the specific requirements of each conversational AI system.
By addressing its shortcomings and leveraging its strengths, RAG can make AI assistants highly informative, engaging, and empathetic, enhancing overall user experience.