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Reduce costs by up to 70% by automating the following inbound calls to the Customer Center:
Increase outbound call efficiency by automating the outbound calls with human-like voice integration:
Customer Support
As one of the senior leaders of our service provider organization, I am pleased to share how Floatbot's conversational AI products have transformed our ability to provide exceptional solutions to our customers. By leveraging their platform abilities, we have been able to seamlessly manage end-user interactions across multiple channels including phone, IVR, web chat, WhatsApp, and more.
Rinoo Rajesh
Digital LeaderConneqt Business Solutions
I have worked closely with the Floatbot team on deploying agent-assist. Floatbot platform exceeded my expectation in identifying the right knowledge article based on the provided inputs. Floatbot team was very responsive and fast in adopting new ideas, which is critical for any innovation-led transformation project.
We were able to implement the solution 70% faster than other similar solutions I have worked with. In our deployment, we saw a significant improvement in the speed of accessing the correct answers by the users, thereby improving the efficiency and customer satisfaction. With Floatbot, we will be able to push the same agent-assist bot to a customer-facing Chatbot or Voicebot for self-serve, reducing our effort by 60% for future self-serve deployments.
Sandeep V
VP Digital Transformation
Large BPO organization
NYSE listed BPO organisation
We signed contract with Floatbot to automate outbound calls and to generate qualified leads. We are extremely pleased with Floatbot platform capabilities and their Voice AI technology. In last 2 months, we were able to generate revenue of $400,000+ though Floatbot's Voicebot. At present, we are able to generate 20% of our total qualified leads through Voicebot. We aim to generate at least 80% of our total qualified leads through Floatbot's Voice AI platform, in next 3 months. We got almost 24x7 support from Floatbot's team. I would highly recommend Floatbot to anyone looking for Voice AI to automate their contact center operations.
Jimmy & Team has been an amazing support for us and Floatbot's capability of deploying the bots in Omni-channels along with its strong AI, helps our product to stand out from other competitors. We are not only seeing great interest from customers who are already using telemarketing and handling contact center but also companies who recognize the importance of digital transformation.
Amanda Lim
Strategic Alliances Leader
Agent M is a powerful enterprise Generative AI-driven Large Language Model or ChatGPT-based Master Agent developer framework. It lets you create multiple LLM-based Agents that can do natural language-based interaction over your document or data or application. Agent M serves as an orchestrator, seamlessly coordinating between multiple LLM agents that perform various tasks - making natural language-based API calls, connecting to your data, and automating complex conversations.
Floatbot Agent MBreakthrough LLM model powered by 100% generative AI, architected for low-latency, enterprise grade stability, that allows fine-tuning with your conversational data, knowledge-base and documents. VoiceGPT can be used with real-time AI Agents (Chatbot or Voicebot) or real-time AI Agent Assist, effortlessly handling complex conversations, tasks and automating operations. Dial +1-(650)-750-0709 or +91-278-663-0060 to try VoiceGPT powered claims FNOL bot.
Floatbot VoiceGPTEnable your bots to self-learn from diverse sources like website pages, knowledgebase, PDFs, and Word documents. No more manual intent creation or extensive training.
Floatbot Cognitive SearchFine-tune your LLM with a few clicks. An effortless and efficient tool to customize and improve the performance of your LLM. Train it with ChatGPT 3.5 or other open-source foundational LLMs.
Empowering business users with the power of AI science
Achieve 80% faster launch and effortless bot maintenance with powerful bot studio.
Industry specific templates, pre-built solutions, pre-trained on use case-specific data.
Track customer sentiments, dispositions, resolution, objection and compliance analytics, and 50+ Metrics.
Orchestrate between popular LLMs, NLP, speech-to-text or text-to-speech or Bring Your Own AI. You can also manage AI execution pipeline for your bot.
Integrate APIs with our </> developer-friendly no-code bot studio to push-pull data, use bot-as-a-service with APIs, or trigger campaigns for your chatbot or voicebot with APIs.
Floatbot UNO is pre-integrated with industry leading ISVs, contact center solutions, Banking, Insurance, CRMs, CPaaS, Calendar, knowledgebases and many more.
End-to-end contact center AI solutions – experience 100% GenAI-powered, human-sounding voicebot that works in real-time. It comes pre-integrated with leading Contact Center solutions. Be it filing claims FNOL, accelerating debt collections, or automating support calls, Floatbot’s Contact Center AI can handle any interaction with ease and efficiency.
Deploy omnichannel chatbot across all customer-facing digital channels - Text/SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and more with our GenAI-powered, conversational AI platform.
Guide your agents during support or sales calls, providing real-time assistance on voice or chat channels. Enable knowledgebase optimization, compliance, sentiment analysis, real-time 50+ analytics, call summary, decision tree, and conversational workflow.
Collaborate with your customers by navigating their screens in real-time during live chats without the need for any additional software or downloads.
High-impact features & capabilities to turbocharge customer engagement & automate workflows
Combining the power of self-service AI Agents and Real-time AI Agent Assist in one platform. The self-service bots help customers get the information and service they need without having to contact a human agent or automating upfront conversation. At some point if the call or chat is transferred to human agent, the AI Agent Assist bot provides vital insights from past interactions, further enabling effective, context-rich support to human agents.
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