If you are looking for the best AI voice agents for insurance, you’ve got plenty of options to choose from.
The more important question is what you want the voice agent to actually do.
Insurance companies are using Voice AI in every aspect of their business from customer service, sales, policy, servicing, billing, payments, renewals, claims… to support internal teams. Several vendors have insurance only solutions, but many more are part of a comprehensive customer experience platform.
Below are seven best AI voice agents for insurance that are worth evaluating.
What is the best AI voice agent for insurance?
There isn't a one-size-fits-all best AI voice agent for insurance. The key is selecting a platform that handles real insurance conversations well and integrates smoothly into the way your business already works.
Look for a solution that is trained in insurance terminology and context, responds naturally with low latency, brings accurate answers and also can take actions rather than just answer questions.
No matter the need, the integrations need to be strong, as a voice agent may have to obtain policy information, create/modify a record, launch a service call or trigger a workflow during the same conversation.
It is also worth considering the various types of conversations that the platform can handle. Customer service, sales, policy servicing, billing, renewals, claims, and even internal support all may have differing demands.
Finding a platform, which is able to accommodate various insurance requirements gives you more room to expand your use of Voice AI in the future.
The best AI voice agents for insurance
| Solution | Strongest fit | Key insurance workflows |
| Floatbot.AI | Insurance organizations across lines of business | Claims, sales, underwriting, servicing, billing, payments, renewals and team support |
| Strada | Carriers, TPAs and MGAs | Claims, servicing, billing, submissions, endorsements and certificates |
| Liberate | Insurance organizations | Sales, service and claims |
| InsuraMate AI | Independent agencies and brokers | Calls, certificates, service requests and inbox management |
| Sierra | Enterprise customer experience | Customer service, retention and claims |
| Brilo AI | Insurance agencies and service teams | Quotes, endorsements, claims and customer calls |
| Orvera AI | P&C and life & annuity carriers | Claims, billing, producer service and policyholder conversations |
1. Floatbot.AI
Floatbot.AI takes an insurance-wide approach to Voice AI. Its current positioning spans carriers, MGAs, agencies, brokers and TPAs, with AI covering different parts of the insurance value chain.
Its pre-trained Voice AI Agents cover core operations.
- LISA: Handles claims FNOL, status updates and claimant conversations.
- ADDI: Serves as an AI Assistant for adjusters, automating admin.
- AURA: Supports agent servicing, underwriting & appetite and quote-to-sales.
- LEXI: Handles customer service, billing, renewals, retention and payments.
Floatbot’s Voice AI delivers less than one-second latency for natural, responsive conversations, with near-zero hallucination. CMP Research recognized Floatbot as a Core-Performing provider in Conversational IVR/Voicebot in both 2025 and 2026.
It also integrates with popular insurance and enterprise technologies, helping your Voice AI work within your existing tech stack.
Ideal for: Insurance organizations looking for AI across multiple business functions and workflows, with faster time to value and minimal disruption to existing operations.
2. Strada
Strada provides insurance-specific Voice AI for carriers, TPAs and MGAs, with agents that handle insurance conversations and take action in connected systems.
For carriers, its voice agents handle FNOL, policy servicing, billing and payment questions and claims status. For TPAs, Voice AI supports claim intake, claimant status calls, provider and vendor inquiries and appointment scheduling. For MGAs, it handles agent support calls around submissions, appetite and status as well as billing inquiries.
Strada also supports quote intake, renewals and outbound follow-up by voice. Its platform describes its voice interactions as natural and low-latency, with agents able to complete requests during the call rather than simply answer questions.
Ideal for: Carriers, TPAs and MGAs looking for insurance-specific Voice AI across service, claims and sales conversations.
3. Liberate
Liberate offers insurance-native Voice AI across sales, service and claims. Its voice agents are designed to handle longer insurance calls and complete workflows inside connected core systems.
On the service side, Voice AI can answer policy questions, handle billing and payment requests and resolve routine service calls. In claims, it can handle FNOL and claims status conversations. For sales, its agents can engage prospects, capture quote information and support rate and binding conversations. Liberate says its voice agents can handle calls of up to 20 minutes and operate 24/7.
Ideal for: Insurance organizations looking for Voice AI across sales, service and claims.
4. InsuraMate AI
InsuraMate AI is an AI receptionist designed specifically for independent insurance agencies and brokers. It answers calls, including after-hours and overflow calls, identifies callers through the agency's management system and handles routine requests in real time.
Its voice agent can answer billing and policy questions, capture quote requests, identify claim calls, issue standard certificates from policy data and log call notes to the client record. When a conversation needs a person, it routes the call with context so the team can take over without starting from scratch.
Ideal for: Independent insurance agencies and brokers looking for an AI receptionist that can handle routine calls and service requests.
5. Sierra
Sierra offers Voice AI, allowing businesses to manage customer conversations by phone… with agents that can comprehend requests, retrieve data from integrated systems and perform actions during a call.
Sierra’s Voice AI could be used for insurance policyholder conversations and customer service purpose. It can also handle more sophisticated tasks and integrate easily to business systems. Voice agents by Sierra's Voice AI can lead conversations in a natural way rather than following scripts.
Ideal for: Insurance organizations where Voice AI needs to support multi-layered customer service conversations and connected workflows.
6. Brilo AI
Brilo AI offers Voice AI for insurance agencies, with AI agents that handle calls around quotes, policies, certificates, endorsements and claims.
Its insurance voice agents connect with systems like Applied Epic, AMS360, EZLynx, and HawkSoft. For example, with EZLynx integration, the voice agent can handle quote requests, confirm policies, send certificates and keep the conversation tied to the policyholder's record.
Ideal for: Insurance agencies looking for Voice AI that connects directly with their existing agency management systems.
7. Orvera AI
Orvera AI is a Voice AI solution catered mainly for insurance carriers. They emphasize on policyholder and claims conversations.
Its Voice AI for Insurance manages workflows like first notification of loss, claim status, coverage questions and premium billing. It also interacts with legacy policy and claims systems to pull information, accomplish tasks and record interactions.
Orvera also functions in the life and annuities use case, alongside producer service. Its Voice Ai handles inbound and outbound conversations in many languages even when there is a large volume of calls.
Ideal for: P&C and life & annuity carriers looking for Voice AI to deploy across policyholder service and claims conversations.
What can Voice AI actually handle in insurance?
Voice AI is increasingly part of the everyday insurance operations - taking care of conversations at scale with a level of consistency that supports customer-facing as well as back-office workflows. Its use can span multiple points in the insurance lifecycle, given the systems it integrates with and the workflows it is built to manage.
Customer service
Voice AI for insurance can answer policy questions, explain information, handle routine requests and provide customers with support outside normal business hours.
Sales
Voice AI can qualify leads, answer product questions, collect information and support quote conversations.
Policy servicing
AI can handle requests related to policies, customer information, documents and other routine servicing needs.
Billing and payments
Voice AI for insurance can answer billing questions, send payment reminders and support payment-related conversations.
Renewals
AI can reach out about upcoming renewals, answer customer questions and support renewal workflows.
Claims
AI can support FNOL, claim status requests, updates and other claims conversations.
Agency operations
For agencies and brokers, Voice AI for insurance can answer calls, capture requests, issue standard certificates and help manage routine service work.
Internal team support
AI can also assist insurance professionals with information retrieval, documentation, administrative tasks and real-time guidance.
The important point is that Voice AI is becoming a way to handle insurance conversations and workflows across the business, rather than a tool reserved for one department.
What should you look for in AI voice agents for insurance?
A natural-sounding voice is only the starting point.
When you compare solutions, look at what the AI can actually do once the conversation begins.
Does it understand insurance?
The AI should be able to work with insurance terminology, products, policies and the context of the conversation.
Can it take action?
Look beyond answering questions.
Can the AI retrieve information, update records, send documents, schedule something, collect information or trigger a workflow?
Does it work with your systems?
Check integrations with your policy administration system, CRM, AMS, claims platform, payment systems and contact center technology.
Can it handle a real conversation?
Test interruptions, corrections, incomplete answers and changes in direction.
Give the AI a real customer scenario and see how it handles the conversation when it stops following the expected path.
Can it work across channels?
Customers may start with a phone call and continue through SMS, chat or email.
If you need that kind of journey, check whether the platform supports multiple channels while maintaining conversation context.
Does it know when a person needs to step in?
A Voice AI agent should recognize situations that require human involvement and pass along the relevant context.
Can you measure the business impact?
The right metrics depend on the use case.
You might measure quote conversion, service resolution, renewal rates, wait times, call costs, payment completion, employee productivity or customer satisfaction.
How do you choose the right Voice AI for insurance?
Begin by identifying those conversations that are most time consuming or that generate the largest gaps in your customer experience.
Lastly, set a standard for what it is you would like AI to do.
Perhaps you would like to work more of the service calls without having to increase headcount. Perhaps you would like to act more quickly on leads. Perhaps your individual teams are spending too much time on routine policy requests. Perhaps claims is where the greatest opportunity is.
Now that you have identified the workflow, compare vendors.
Test the Voice AI to manage a live conversation. Connect it to the systems it would need in production. Provide it with incomplete data. Re-route the conversation. And then see what it can do on its own and what needs your team.
This will provide you with a much clearer understanding of which AI voice agent is truly suitable for you.
