We are super delighted to be ranked as the Core Performing solution for three distinct categories in the CMP Prism evaluation:
- Core Performing in the CMP Prism for Voicebot/Conversational IVR
- Core Performing in the CMP Prism for Chatbot/Virtual Agent
- Core Performing in the CMP Prism for Real-Time Agent Assist
One Platform, 3 Best-in-Class Core Performing Solutions
CMP Prism operates as an independent research and advisory arm of Customer Management Practice that helps CX and customer contact leaders make confident business decisions based on provider-agnostic research and data-driven analysis.
Out of the three evaluations, Floatbot.AI is proud to secure the 'Core Performing' placement across all three assessments.
For the CMP Prism for Voicebot/Conversational IVR, they evaluated 20 solutions based on ten investment criteria like pricing, customization & flexibility, integration, security, and more.
The Core Performing recognition in Voicebot/Conversational IVR feels extra special, as it is our second consecutive year earning this industry recognition. It reflects our consistent efforts to deliver deep-tech voice AI solutions that make a business-critical impact on regulated industries.
Similarly, the CMP Prism for Chatbot/Virtual Agent evaluated 14 solutions based on the same criteria. Focusing on advanced AI solutions that can handle customer interactions on webpages, mobile apps, social media platforms, or any messaging app.
The CMP Prism Real-Time Agent Assist evaluated 12 solutions, considering the support AI agents offer to the human agent during a live interaction. Marking our debut in this category, we are glad to set the mark on our first attempt.
Securing recognition in all three categories positions Floatbot.AI as a trusted, modern enterprise AI platform.
About Floatbot.AI
Floatbot.AI is the most trusted and comprehensive conversational AI and real-time agent assist platform, validated by 300+ customers and CMP Research.
Our pre-trained AI agents for regulated industries automate end-to-end workflows across 15+ touchpoints with real-time agent assist to increase human agent productivity.
Here's what our AI agents deliver in regulated environments like insurance, healthcare, collections, banking, lending, and BPO:
- Automate customer support by 80%
- Increase debt recovery by 60%
- Boost human agent productivity by 80%
Schedule a demo to learn more about our solution.
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