May 04, 2018
We have heard a lot about chatbot and its integrations. Integration basically means placing and integrating your chatbot on various platforms like
But why are these integrations important and how can it solve the biggest problem of the customer?
Let us see how integration does most of the work for you.
The biggest problem a customer encounters is lack of communication with the brand. Poor customer support leads to drop in customer engagement.
Integrating your chatbots makes it easier for the customers to reach to you. You are where they are. They don't need to go any external website to communicate with you. As per data
This not only makes it convenient but also saves time. As they don't have to wait for a human resource to answer their query.
They get instant replies as chatbot automates your daily activities and helps you to avoid delays which can save upto 60% of your time.
Also, your bot makes fewer errors due to algorithm and programming chatbots are able to access the information more accurately.
Chatbot integration not only works for your customer but also acts like a lead magnet for your brand. In this generation of smarter buyers, you also need to become a smarter seller. Buyer are moving away from the traditional approaches of buying, look what the data says here
With this process, you will also see an increase in the retention rate as customers are likely to return to the bot again after a delightful experience.
All these activities give you a first-hand knowledge of your customers. You can feed your bot with data, the bot will understand and analyze data to deliver accurate solutions. This enriches the users experience with your brand. Here is an example, how your bot can accurately deliver results
As of the above mentioned activates only work towards solving customer grievance and side by side your brand sees an increase in the overall performance. Want to see an increase in your brand communication. Get in touch with us now.
Floatbot – Omni-Channel Customer Engagement AI Chatbot and Voicebot Platform