After-Hours Demand
Insurance shoppers called on evenings and weekends, when agents were offline.
How Answer Financial Turned After-Hours Calls into 4,700+ Scheduled Appointments
Floatbot's Voice AI Agent helped Answer Financial engage customers around the clock. It answers inquiries, manages call overflow, collects quote requests, and connects qualified prospects with licensed agents
A Pioneer in Insurance Comparison
Founded in 1997 and headquartered in Encino, California, Answer Financial is a member of the Allstate family of companies. It helps consumers compare and purchase auto, home, and related insurance from 30+ top-rated carriers, and is one of the largest independent personal lines agencies in the U.S.
Growth Was Being Held Back
Peak-Hour Overflow
Call surges led to long hold times and abandoned calls, causing missed sales opportunities.
Manual Quote Intake
Manually capturing prospect details slowed sales and puts interested buyers at risk.
Agent Bandwidth
Licensed agents spent time on routine intake and data collection instead of quoting and closing sales.
Where Floatbot Made the Difference
Floatbot deployed a Voice AI Agent that gives every caller a clear next step, whether that's a live transfer, an appointment, or a callback, so no one waits for a free agent.
24/7 After-Hours Assistance
Answers customer inquiries instantly outside business hours, captures caller intent, and schedules appointments or callbacks so every inquiry is followed up.
Overflow Management with Smart Routing
Engages callers immediately during peak volumes, transfers eligible callers to available agents when capacity permits, and offers callbacks when it doesn't.
Conversational Quote Collection
Captures prospect details and coverage needs, transfers qualified prospects to licensed agents, and records every lead for timely follow-up.
Actionable Conversation Analytics
Provides insights into customer intents, call outcomes, callback requests, and quote inquiries, helping teams improve operations and focus agents on high-value sales.
Integrated Across Systems & Channels
The Proof Is in the Performance
10,500+
After-hours calls handled
4,700+
Appointments scheduled
1,200+
Live transfers to agents
300+
Qualified quote transfers