High Call Abandonment
Outbound campaigns experienced call hang-up rates exceeding 45%, limiting engagement opportunities.
Floatbotโs Voice AI Agents enabled a leading healthcare receivables customer to increase collections performance while optimizing operational workload and reducing drop-offs.
3xโ
Payment conversions surge within the first 90 days
80%
Automation of low-value interactions
Cost-to-Collect โ
Lower AHT and reduced operational overhead
For nearly five decades, the organization has been a trusted healthcare accounts receivable and self-pay collections partner for hospitals, clinics, and health systems. The organization combines patient-centric engagement with advanced technology to accelerate recoveries, reduce bad debt, and protect provider brand reputation while maintaining strict compliance with TCPA, FDCPA, and HIPAA regulations.
Outbound campaigns experienced call hang-up rates exceeding 45%, limiting engagement opportunities.
Agents were heavily engaged in repetitive tasks such as status checks, non-payment conversations, and low-value interactions.
Outbound efforts were not consistently translating into strong payment outcomes.
Increasing collections required proportional increases in staffing, raising operational costs.
Managed full collection conversations, including negotiation and payment processing within calls.
Automated routine queries, non-payment interactions, and repetitive engagement scenarios.
Complex or high-value cases were routed to live agents with full context continuity.
Enabled large-scale, consistent outbound calling with AI-driven engagement.
Reduced dependency on human agents for repetitive call handling.
We're impressed, grateful, and proud of the work the Floatbot team has done. You've helped us get things off the ground, and we're already seeing major improvements. Our hang-up rate is down to 28%-37%. We can see good things ahead and appreciate your continued support.
~$250,000
Additional collections generated every month
~20%
Increase in overall collections performance
45 โ 19
Collection agents after workforce optimization
80%
Of non-productive calls automated, allowing agents to focus on high-value opportunities
25 โ 70
Payments collected per 100 outbound calls
45%+ โ 28%-37%
Reduction in call hang-up rates