Apr 18, 2018
Chatbot became a prominent element of the AI technology.
Being a powerful tool of communication, its implementation put brands in a maze.
Sometimes, as a brand you may have failed to get a direction on the creation of a chatbot and questions like these might have encountered you:
How do I make my own chatbot?
Will I need a developer to make a chatbot?
What do I add to my bot?
Give these questions a pause, this article will help you to create your own chatbot from scratch. With minimal coding (Trust me, they’re not as laborious as you think.)
Let us start
2. Internet connection.
3. Floatbot account.
Floatbot is a DIY|(Do it Yourself) chatbot development platform. Simply create your account and get started to the chatbot making process.
Before starting anything you will need to prioritize your objective.
Objective as to what kind of bot you want to create?
A travel bot, event bot, appointment booking bot, bill payment bot or any other kind of bot that will ultimately add value to the customer experience.
Depending upon the objective you will be able to define your bot functionalities easily.
To better understand this, let us consider the following example.
Objective - To make an e-commerce bot.
Bot functionalities- Show products, add to cart, buy products, set up payment gateways and get order details.
When you have a pre-defined objective, you can evaluate your functionalities in a more strategic way.
Once you are done with bot functionalities, you can start creating flows.
Flows are created to set bot responses in various forms such as text, quick reply, images etc.
And these flows consist of different groups. These groups are a collection of different flows.
Considering our e-commerce example.
Here the product is the group and the different shopping options becomes the flow of your chatbot.
After understanding these two terms, start with a welcome message.
A welcome message is a great way to start a conversation with the user.
In the welcome message: write a greeting note and add flows.
These flows will give users opportunity to explore your product and can also lead to sales.
With a particular flow redirect them to exact things that they have asked for. It will become like hitting the nail on the right head.
If a user is looking to buy the latest trends, then why would you show them the women collection?
Here if you wish to add a link and redirect the user to a particular section of your website. You can do that too.
Make your groups and flows full of informaton.
The more information you provide to your bot, the more effectlessly it works when it comes in contact with the user.
Let us add information to one of the flows.
Information can be added in the flow in the following ways
Read more of each button in our help section.
In both the pictures have elements like:
User input, conversational pause, gallery, new flows and text.
All of them are unique in their own way but work to make your bot better.
After filling your bot with information, you can check if it works the same way you had planned. Head to the account dashboard and click on the demo button.
Now, go ahead and fill all the other flows in your bot. And don’t limit yourself from using various features in your bot.
Take a look at all the important features that you can add in your bot, in the tech section of our website.
After creating a smart bot, you can decide where you want to integrate it.
Your bot can be integrate on multiple platforms.
For integration on any of these portal contact us, we will make it hassle free from you.
Isn’t it simple?
You can be a non-technical person but use this technology to change the way of communication with your chatbot.
Checkout Floatbot's new conversational feature which lets you create DIY conversational bot easily.
So, start floating conversation now !
Floatbot – Omni-Channel Customer Engagement AI Chatbot Platform