Floatbot.AI, a purpose-built AI agent platform for regulated industries, is now pre-integrated with NiCE CXone, a leading cloud contact center platform.
Floatbot’s AI agents run directly inside the existing NiCE CXone setup, with no system changes. They work with what you already use.
How Floatbot Supports NiCE CXone Teams
The Floatbot and NiCE CXone integration simplifies the way teams interact and handle each conversation, resulting in 80% automation of manual tasks and a 40% reduction in customer support costs.
Here’s what the integration brings to NiCE CXone teams:
- Digital AI Agents that handle interactions over Chat, Voice, SMS, Email, and 15+ touchpoints and warm-transfer to a live agent when needed.
- Real-time AI Agent Assist that helps human agents during live calls with next-best action, translations, transcription, and more.
- Live chat with co-browsing to guide customers visually through onboarding, with file sharing, data field masking, and document signing.
Here’s how it works.
As part of the integration, Floatbot is also launching a desktop app version. It brings Real-time AI Agent Assist inside NiCE CXone and guides human agents through live calls with the next-best action and the right information, all in one view.
From the desktop app, human agents can directly log in to their NiCE CXone account, and the app then:
- Guides agents with real-time suggestions and next steps
- Flags discrepancies between caller details and system records
- Surfaces instant answers from the knowledge base and documents
- Provides live transcription, so nothing said gets missed
Bonus: Teams no longer need to pay extra for audio streaming or an additional per-seat fee. The desktop app includes both, along with free call recordings for every conversation.
“Our goal with this integration is to help human agents perform at their best without getting buried in busywork. We don’t believe in patchwork AI solutions, so we purpose-built our AI agents that understand the complexities of regulated industries, the workflows that eat up agents’ time, and the connections between the different systems they rely on every day.”
- Jimmy Padia, CEO & Founder, Floatbot.AI
As regulated industries face rising call volumes and stricter compliance demands, the integration gives human agents the timely support they need to keep doing their best work without feeling the weight of complex policies and procedures.
With the desktop app version, teams get free call recordings and pay nothing extra for audio streaming.
Add it all up, and it’s safe to say NiCE CXone just got nicer with Floatbot. See the entire setup in action: Schedule a demo.
